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Travel Update

Our policies and information regarding the Coronavirus outbreak. 

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Your Keytours Vacations bookings can be postponed and moved without incurring any cancellation fees for upcoming travel.

April 27, 2020

In response to elevated travel restrictions and government advisements, Keytours Vacations has taken some positive steps to give you peace of mind. After careful consideration and based on government regulations, airline cancellations and rescheduling, our overseas operations have been temporarily suspended until at least June 30th, 2020.

Due to the uncertainty of the free travel movement, we are encouraging our customers to consider postponement of their trip until Sep 30th, 2020. We have designed a worry-free postponement and travel protection plan for our valued customers.

Keytours Vacations offices will remain open with a skeleton team to assist customers with rescheduling their Vacations. If you have been affected, a Keytours Vacations Travel Consultant will contact you or your travel professional to discuss your travel plans.

We are prioritizing those customers with travel in the coming days and then will proceed in order of travel date. During this incredibly busy time, we ask that you only contact us if your trip departs within the next 14 days. Your patience and understanding are greatly appreciated.

 

Postponement option for customers departing from March 1st to June 30th, 2020
  • A trip can be postponed for a period of up to 24 months from the original travel date, for land-only services.
  • You will receive a complimentary Travel Protection Plan purchased by Keytours Vacations on behalf of the customers.
  • Customers can opt for a 5% discount to be applied on their overall trip (excluding airfares), instead of a Travel Protection Plan.
  • No change fees or cancellation penalties will be charged for these trips by Keytours Vacations. Any cancellation and/or change fees charged by airlines, hotels, ferries, trains, etc. will apply. However, we will work to negotiate the most favorable terms possible for all our customers.
  • Change of destination is permitted only for bookings which do not include airfares unless the airline provides a coupon for future travel to any destination.  
  • Credit vouchers (excluding airline tickets) can be transferred to another person as a gift, and the same conditions apply.
  • Keytours Vacations will consider requests for destination change wherever possible.
  • Any increase in price will be applied to the new itinerary and/or destination.
Postponement option for customers departing from July 1st to September 30th, 2020
  • A trip can be postponed for a period of up to 24 months from the original travel date, for land-only services.
  • You will automatically receive a credit of 110% of monies paid (land portion only, excluding flights and travel insurance) to use towards an alternative trip with a departure date before 30 September 2022.
  • No change fees or cancellation penalties will be charged for these trips by Keytours Vacations. Any cancellation and/or change fees charged by airlines, hotels, ferries, trains, etc. will apply. However, we will work to negotiate the most favorable terms possible for all our customers.
  • Change of destination is permitted only for bookings which do not include airfares unless the airline provides a coupon for future travel to any destination.  
  • Credit vouchers (excluding airline tickets) can be transferred to another person as a gift, and the same conditions apply.
  • Keytours Vacations will consider requests for destination change wherever possible.
  • Any increase in price will be applied to the new itinerary and/or destination.
Trips including airfares booked through Keytours Vacations

For trips including air tickets which have been issued through Keytours Vacations, the following will apply:

  • If the airline operates as scheduled, you will be obliged to take the trip as shown on your current ticket.
  • If you cancel your trip the relevant airline fees will apply. A credit voucher of 110% of monies paid will automatically be issued for the land portion of your trip to use towards an alternative trip with a departure date before 30 September 2022.
  • If the airline issues a financial refund, the amount received will be paid by Keytours Vacations to the customer. These funds will be transferred at the time they are received from the airline. 
  • If the airline issues a credit voucher this voucher will be sent to the customer by Keytours Vacations. 

Important: Please contact Keytours Vacations to rebook your future trip at least 90 days prior to your departure date.

 

For New bookings and all other 2020 bookings.
  • Have peace of mind knowing you have the flexibility to change your trip until 30 days prior to departure without any cancellation fees (airlines might have different policies)  and for all future bookings, full payment is now due 30 days prior to the departure date of your booking. 

  • You will receive a complimentary Travel Protection Plan purchased by Keytours Vacations on behalf of the customers or a 5% discount to be applied on your overall trip (excluding airfares), instead of a Travel Protection Plan.

Postponement option for groups departing from July 1st to December 31, 2020
  • A group can postpone the travel dates for a period of up to 24 months from the original travel date.
  • Offer applies for groups departing in 2020. 
  • No change fees or cancellation penalties will apply for these bookings by Keytours Vacations. (airlines might have different policies)
  • Any cancellation and/or change fees charged by airlines, hotels, ferries, and trains, etc. may apply. However, we will work to negotiate the most favorable terms possible for all our customers.
  • Keytours Vacations will consider requests for destination change where possible.
  • Any increase in price will be applied to the new itinerary and/or destination. 

Due to the high volume of inquiries, we are prioritizing those groups with the earliest travel dates. Your patience and understanding are greatly appreciated.

Keytours Vacations aggregates and builds complex itineraries using various online hotel providers, local handpicked hotels and DMCs, airlines, ferry boat lines, and train providers.

Unlike other travel companies that own, manage, and operate services, we are held to our suppliers’ cancellations and postponement terms and conditions. We will continue to monitor the situation and will revise our overall approach as deemed necessary. 

We are always here to help should you have any questions about a current or future booking and will post updates to this page as necessary if the situation changes. For immediate assistance, please call us at 800-576-1784.

 All offers are valid until further notice and may be withdrawn at any time without notice. Policies are subject to change at any time. CST#2039702-40

 

This information was updated on April 27, 2020. For the most up-to-the-minute information, please call us at 800-576-1784. 

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